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CemP993
Participant
February 12, 2024
Question

Adobe Scan Crashes

  • February 12, 2024
  • 2 replies
  • 187 views

Adobe Scan for iOS crashes when I try to choose a photo from my photo library.

 

Any way to fix this? Tried offloading - download the app, several suggestions on the forum and web but nothing worked so far... 

 

I checked for updates on App Store, nothing.

 

    This topic has been closed for replies.

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 11, 2024

    Hi @CemP993,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few more information for further investigation:

    1. The app version of Scan you are using;

    2. The iOS version of your device;

    3. A screen recording of the workflow you use.

     

    Please see if the app is updated to the latest version for the best experience!

     

    -Souvik

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 13, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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