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paloma5C6A
New Participant
May 19, 2021
Question

Adobe scan crashes as soon as i open it

  • May 19, 2021
  • 1 reply
  • 2273 views

Hi, I've been using adobe scan for a year now, but today, as I was scanning, it crashed and every time I try to open it it crashes immediately. I have lots of documents that I haven't been able to retrieve. What can i do? If I uninstall and reinstall, will i lose everything I've scanned? I have IOS 

thank you! 

 

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1 reply

Ria Tagra
Ria Tagra
Inspiring
May 24, 2021

Hi @paloma5C6A 

 

Hope you are doing well.

 

Sorry for the problem which you are facing.  We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. Ensure you are connected to the internet.

You can then check the document cloud. To check your document cloud: 

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud. 

  • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.  

It is not possible to retrieve the files once deleted directly from the application.  

   

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.  

If the files were saved within the application, they are by default uploaded to Document Cloud.  

  1. Open Document Cloud and sign in with your Adobe ID and the password.   
  2. Then go to Files > Document Cloud > Adobe Scan folder.  
  3. Here you will see the Adobe Scan folder. Please look for your files here.  

   

Otherwise, there's not much we can do to recover those files for you.   

  

For more help refer to: https://helpx.adobe.com/in/mobile-apps/help/adobe-scan-faq.html  

  

Let me know how it works at your end. If you have any further queries please feel free to reach.  

Regards  

Ria

P
paloma5C6AAuthor
New Participant
May 27, 2021

Hi Ria, 

Thank you so much for your reply. I went on the cloud as you said and was able to retrieve the documents i was working on when it crashed (the others i had luckily already saved elsewhere). However the app continues to crash, so im going to uninstall it and reinstall it and see how it goes. If it continues to crash after that, it's probably a problem with my IOS. 
Kind regards, 

Paloma 

Ria Tagra
Ria Tagra
Inspiring
May 28, 2021

Hi Paloma,

 

Thank you for updating us. Please go ahead and try the latest version. Do share the outcome with us. We appreciate your participation.

 

Regards

Ria

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