Participant

Question

Adobe scan documents cannot locate

Forum|Forum|2 years ago
January 6, 2024
1 reply
401 views

Good day all

i have recently scanned many documents using Adobe Scan. The scans do not seem to have loaded to the adobe Cloud Storage.

Both accounts are the same so I doubt that is the issue. Anybody available to assist?
see screen shots below.
1: the files in the Adobe Scan app

2: the Adobe acrobat

3: restricted access when choosing to open the file in acrobat from Adobe Scan.

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Abambo

Community Expert

Both accounts are the same so I doubt that is the issue. Anybody available to assist?

By @Grant34534669t3yy

With “both” accounts, you mean the same account on two different machines?

ABAMBO | Hard- and Software Engineer | Photographer

G

Grant34534669t3yyAuthor

Participant

Hi Abambo
Yes and no. If I access Scan and Acrobat on my phone, I do not see my scans.
If I access Acrobat on the same account on my laptop, I do not see them either.

It all worked seemlessly as recent as mid 2023.
If you can help, that would save me a ton of work.

S_S

Community Manager

Hi @Grant34534669t3yy,

Hope you are doing well. Sorry for your experience with Adobe Scan.

From the screenshots, it looks like Acrobat is logged in to a different Adobe ID, resulting in the error.

Would you mind checking if the files appear here: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder?

If yes, you should not experience issues accessing the files from your device.

I also suggest checking your Adobe ID to log in to Acrobat Reader Mobile.

Look forward to hearing from you.

-Souvik

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