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M
mrk777
Participant
September 21, 2021
Question

Adobe Scan does not sync from document cloud

  • September 21, 2021
  • 1 reply
  • 609 views

I have uploaded 2 files in documentcloud.adobe.com in a Adobe Scan folder, but I'm unable to see those files in Adobe Scan app on my iOS. Would you please help me how to fix this issue.

Note: I'm able to see the files in the cloud, but not in the app. I have logout several times, uninstalled & reinstalled the app, no change...

 

Please help!! 

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
September 23, 2021

Hi,

 

Hope you are doing well.

Thank you for posting your query here. Could you help me with few details to understand your issue better?   

  1. Have tried with other files too?
  2. Application version?   
  3. Kindly check on https://documentcloud.adobe.com on your mobile browser, if the files are visible there?

    

Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

M
mrk777Author
Participant
September 29, 2021

Hi Harsh,

 

I'm using the latest version of Adobe Scan app on my iPhone and I'm able to see the files in adobe cloud website you mentioned, on my mobile browser and website, but those files are not available or synced with Adobe Scan app.

 

 And I'm using the same account to access the files

 

 please help!!

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