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Participant
August 12, 2024
Question

Adobe Scan files missing; suspicious email change in permissions

  • August 12, 2024
  • 1 reply
  • 234 views

Hello, I had many legal and confidential files scanned in Adobe Scan which were being uploaded to Document Cloud.

Today, when I accessed the Adobe Scan, none of my past files were there.

 

Also there was an email from Adobe stated below:

 

Hi Ritu ,

Your administrator has altered some permission settings for Adobe Express for K-12.

This does not affect your access to other Adobe products and services.

If you think this was done in error, please contact your administrator.

Regards,

The Adobe Team

 

I don't have an administrator, then how can my files deleted or missing from document cloud or adobe scan??

 

 

1 reply

S_S
Community Manager
Community Manager
January 14, 2025

Hi @Advocate Ritu Rajkumari,

 

Hope you are doing. 

 

Closing this case as the issue was resolved internally. 


-Souvik