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Participant
March 16, 2022
Answered

Adobe Scan folder disappeared from apple files app

  • March 16, 2022
  • 1 reply
  • 362 views

i used to use apple files app to access my scans form my iphone, but the folder has disappeared. 

Please help. Thanks.

 

iPhone X

iOS 15.3.1

App version 22.02.22

This topic has been closed for replies.
Correct answer Harsh Vardhan Pareek

Hi @Jung23606040ngcp 

 

Sorry for the delayed response. Kindly check if there is an iOS update available, and update it. Check if the Files app shows the scans.

 

Thanks,

Harsh

1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
March 16, 2022

Hi @Jung23606040ngcp 

 

Adobe Scan app does not use the File app to save the scans. Kindly check if the scans are visible on the Scan app? 

If not, make sure you have signed in using the same email that was used for saving the scans.

Also, check your scans https://acrobat.adobe.com

 

Let us know if that helps.

 

Thanks,

Harsh

Participant
March 16, 2022

Thank you for your kindness. 

Yes

I see the files in the Adobe Scan app. 

So does it mean the description in this link https://www.adobe.com/devnet-docs/adobescan/ios/en/iosfileapp.html 

is no longer valid? 

Thank you.

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity ManagerCorrect answer
Community Manager
March 24, 2022

Hi @Jung23606040ngcp 

 

Sorry for the delayed response. Kindly check if there is an iOS update available, and update it. Check if the Files app shows the scans.

 

Thanks,

Harsh