Participant

Question

Adobe Scan for IOS opens to blank black screen: "unexpected error occurred"

Forum|Forum|7 years ago
January 28, 2019
2 replies
990 views

I have enabled camera use, but when I open Adobe Scan on my iPhone (IOS 12.1.2) I open to a nearly blank, mostly black screen with the message "an unexpected error occurred." None of the marking on the screen responds to touch, although touching the black canvas area moves the reticule. What might be going wrong?

iOS

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Sakib385467977pxv

Participant

Exact same issue , can i get a solution

Community Manager

Community Manager

Hi @Sakib385467977pxv,

Hope you are doing well. Sorry for your experience with Adobe Scan.

The team is aware of the situation, and working on a fix. The fix should be live with the next update.

-Souvik

Community Manager

Community Manager

Hi Philology,

Please try once to sign out from the application and uninstall the application.

Then reboot the device once and try to install the application.

Check if the issue still occurs.

If the issue persists, please share the exact version of the application with us.

Also, let us know the OS version installed on your device.

Let us know how it goes.

Regards,

Meenakshi