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Known Participant
Jun 27, 2018 12:55 PM UTC
Answered

Adobe Scan for iPhone problem

I have used Adobe Scan on my iPhone for a year. Each scan was saved as a pdf which I emailed to myself for filing. Recently each scan is saved as a URL which I email to myself. But when I open the url I get a large Acrobat logo and a message that says there is nothing stored there.

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Jun 29, 2018 8:47 AM UTC

Hi SantaClassics,

You mentioned above that each scan saved as a URL, could you please let us know if you are referring to the link to file when you try to email the PDF from Adobe Scan application?

Please share the exact steps you do to email the file.

Try once to send the file using the option "Share copy" or "Share file" when you click on share link.

It will attach the PDF as an attachment to an email.

Then check if you can open the PDF file.

Please provide us the make and model of the device

Also, let us know the OS version and the current version of the application installed on your mobile device.

We will be waiting for your response.

Regards,

Meenakshi

2 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Jun 29, 2018 8:47 AM UTC

Hi SantaClassics,

You mentioned above that each scan saved as a URL, could you please let us know if you are referring to the link to file when you try to email the PDF from Adobe Scan application?

Please share the exact steps you do to email the file.

Try once to send the file using the option "Share copy" or "Share file" when you click on share link.

It will attach the PDF as an attachment to an email.

Then check if you can open the PDF file.

Please provide us the make and model of the device

Also, let us know the OS version and the current version of the application installed on your mobile device.

We will be waiting for your response.

Regards,

Meenakshi

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Known Participant
Jun 29, 2018 9:07 AM UTC

Realized I was sending scans by hitting the “email” button. When I used the icon of box with arrow it went through as a pdf.

Thanks

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