Adobe scan has started crashing at least 6 times in the past 2 weeks. iPad Pro 12.9 inch 6th gen iOS 26. Plenty of disc space and RAM. Reinstalled app but still crashing. Poor edge detection of pages - using contrasting background.

Question

Adobe scan crashing when scanning and when making adjustments to scanned pages. Has started crashing after only 30 pages. Because of poor edge detection I have to adjust and re-straighten all pages saved to photos after each crash. Also seams to use up battery charge and makes the iPad heat up.

Amal Jaiswal · Answer

Hi @msmirkaHope you are doing well, and thanks for reaching out. We are sorry for the trouble.Have you started experiencing this issue recently after an update, or was it occurring earlier as well? What is the version of the iOS and Adobe Scan App you are using? Tap on the profile icon > About Adobe Scan? Also share the device locale?What is the workflow/steps you are taking when the application crashes, is it crashing on opening the app, or while doing a specific action? Please share a small video recording of the steps you are taking and the issue as it occurs for more clarity (from start to finish which ends in crash)~Amal

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