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cflnest
cflnest
Inspiring
March 18, 2025
Question

Adobe Scan interface & performance issues

  • March 18, 2025
  • 1 reply
  • 197 views

Today I used Adobe Scan on the iPhone to scan artwork that was too large to fit in my scanner. The scan came out well but I could not upload my file to Adobe Cloud. I finally gave up and sucessfully sent the file to DropBox. I'm still waiting for Adobe Scan to upload the file. There is nothing in my Adobe Scan folder more recent than 2023.

It was impossible to rename the file or to exit loops to offering to scan more pages. Adobe Scan's imaging performance is excellent but the app hampered by a bad interface. As an Adobe CC subscriber, I wish that Scan functioned even minimally better within the Adobe ecosytem.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 19, 2025

Hi there,

Thanks for reaching out and sharing your experience.

For the issue with Adobe Scan not uploading files to the Adobe Cloud, please try the following troubleshooting steps:

  • Ensure you are signed in with the correct Adobe ID linked to your Creative Cloud subscription.
  • Check if you have a stable internet connection and sufficient cloud storage space.
  • Try force-closing the app and reopening it to see if the upload resumes.
  • Update Adobe Scan to the latest version from the App/Play Store, reboot the device once and check.
  • If the issue persists, sign out of Adobe Scan, restart your device, and sign back in.

Regarding renaming files and exiting loops, we appreciate your feedback on the interface and usability. We’ll pass this along to our product team for review.

 

 

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