Adobe Scan IOS is not letting me edit none of my pdf

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I'm having issues with Adobe Scan for IOS, VERSION 21.07.15, every time when I try to edit an scan it crash and close the app, what I can do?

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Harsh Vardhan Pareek

Participating Frequently

Hi @Marcos5F9B ,

Hope you are doing well and thank you for providing the details.

As you have mentioned that application crashes whenever you try to edit a scan. Kindly check for updates if available, Here is a help document you can refer to:

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html?highlight=update

Then check if it crashes again. If yes, please provide us the iOS version you are using.

Thanks,

Harsh

(Edited)

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M

Marcos5F9BAuthor

Participant

Hi Harsh,

I really appreciate your answer, but looks like the version you mentioned is not yet in my applestore the latest one is what I mentioned before. Is there something I can do to get the new version?

Thank you,

Marcos

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Harsh Vardhan Pareek

Participating Frequently

Hi @Marcos5F9B

It looks like your adobe scan application is updated to the latest version. And for application crash we need few details to understand the issue better:

1. Could you let us know if there is any error message when app crashes?

2. What is the iOS version you are using?
here is a help document you can refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html

3. If you are connected using wifi, try connecting it using mobile data and check if that helps.

4. If possible, kindly share a video of the application crash happeing.

Looking forward to hearing back from you.

Thanks,

Harsh

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