Adobe Scan IOS is not letting me edit none of my pdf

Forum|Forum|4 years ago
August 23, 2021
1 reply
737 views

I'm having issues with Adobe Scan for IOS, VERSION 21.07.15, every time when I try to edit an scan it crash and close the app, what I can do?

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @Marcos5F9B ,

Hope you are doing well and thank you for providing the details.

As you have mentioned that application crashes whenever you try to edit a scan. Kindly check for updates if available, Here is a help document you can refer to:

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html?highlight=update

Then check if it crashes again. If yes, please provide us the iOS version you are using.

Thanks,

Harsh

(Edited)

M

Marcos5F9BAuthor

Participant

Hi Harsh,

I really appreciate your answer, but looks like the version you mentioned is not yet in my applestore the latest one is what I mentioned before. Is there something I can do to get the new version?

Thank you,

Marcos

Harsh Vardhan Pareek

Community Manager

Hi @Marcos5F9B

It looks like your adobe scan application is updated to the latest version. And for application crash we need few details to understand the issue better:

1. Could you let us know if there is any error message when app crashes?

2. What is the iOS version you are using?
here is a help document you can refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html

3. If you are connected using wifi, try connecting it using mobile data and check if that helps.

4. If possible, kindly share a video of the application crash happeing.

Looking forward to hearing back from you.

Thanks,

Harsh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded