Adobe scan loses subscription information

Question

For about two weeks now I have had to delete and re-install my Adobe Scan app because it loses my subscription information.  Thus it won't save my scans to the cloud. I hae lost work, which I have had to repeat. Now I am more vigilant, checking the subscription info in the app before starting a scan. If it's gone I delete and re-install. Must have done this five times in the last two weeks.

Harsh Vardhan Pareek · Answer

Hi @fjcollis

Hope you are doing well.

As per the issue description that there you are not able to access scans. Here are a few discussion links on a similar issue:

https://community.adobe.com/t5/adobe-scan-discussions/lost-scanned-documents/td-p/9819574

https://community.adobe.com/t5/adobe-scan-discussions/retriving-scanned-files-from-adobe-scan-app/td-p/12603431

Let us know if that helps.

Thanks,

Harsh

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