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authentic_grace1674
Known Participant
July 3, 2021
Question

Adobe Scan mobile app for iPhone "Share" option no longer shares to Evernote

  • July 3, 2021
  • 2 replies
  • 571 views

[Moderator moved from Using the Community (forums) to Adobe Scan.]

 

I used to scan documents using my iPhone Adobe Scan mobile app.

Then i would use the "Share" option to share a copy from Adobe Scan to Evernote.

Recently, this option stopped working. I have tried various folders, file names, etc. but the file never arrives in Evernote.

Any help would be greatly appreciated.

This topic has been closed for replies.

2 replies

A
authentic_grace1674Author
Known Participant
July 11, 2021

I have the iPhone 11 Pro Max.

I can't find the version number of the Adobe Scan app, but it does NOT have a blue dot next to it so i assume it is the most recent.

I have included a screen shot showing the issue.

Ria Tagra
Ria Tagra
Inspiring
July 9, 2021

Hi @authentic_grace1674  ,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

A
authentic_grace1674Author
Known Participant
July 9, 2021

Hi Ria,

Thank you for your response. I found that the problem was with Evernote. In order for the file to be shared, you MUST open the MOBILE version of Evernote. The file is never synced with the Evernote Desktop or Web versions until you open the mobile version. I have reported this to Evernote.

 

I did, however find a second issue with Adobe Scan Mobile app. The app chops off the file name to 20 characters before sharing it. Should i open a new post for this?

Thank you again,

Steve

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