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harisundara.rajan
Participant
July 20, 2026
Question

adobe scan modification of scanned file in the iOS app

  • July 20, 2026
  • 1 reply
  • 43 views

I have the adobe scan app both on iPad and Android devices. I take some scans with it.

 

I understand that if I download the PDF, make any change, and re-upload the PDF to “adobe scan” folder in adobe cloud, I can no longer make any changes in the app to that PDF because it was modified externally. 

 

However, even if I DO NOT MAKE ANY CHANGE AT ALL, and simply download the PDF and re-upload it back to the “adobe scan” folder, the iPad app doesn’t let me modify. 

 

The Android app lets me modify though. 

 

Is the behavior in the iPad app intentional? Is it expected that even if I simply download a PDF from adobe cloud and re-upload it without doing anything to it (I don’t even open it) , the adobe scan app will refuse to let me modify it in anyway ?

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 20, 2026

    Hi there,

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

    Please give us some time to have our development team check this one. We will keep the thread updated as soon as we get more information.

    ~Amal

    H
    harisundara.rajanAuthor
    Participant
    July 20, 2026

    Hi there,

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble.
     

    Please give us some time to have our development team check this one. We will keep the thread updated as soon as we get more information.

    ~Amal

    Thank you !

     

    Note: The error I receive is “This file can’t be modified. This file can’t be further modified. You may be able to make changes to the original file.” 

     

    The exact same work flow on Android but I do not get the same error. 

     

    On Android, I see the following error - 

    “Unable to modify scan. This file can’t be modified. It may have been created on a different device, or altered outside of Adobe Scan”

     

    That error is expected. I understand that error. However, the iPad error is different and I do not see that error in Android.  

     

    On Android if I re-upload the same file, it lets me modify it though (no error). iPad doesn’t 

     

    It looks like something is broken with the iPad version. 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 21, 2026

    Hi there


    Thank you for sharing the additional details. It will certainly help in further debugging the issue. We have logged the ticket with the development team, will share the update as soon as we get any information.


    ~Amal


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