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Participant
December 16, 2021
Question

Adobe Scan not including attachment initially

  • December 16, 2021
  • 1 reply
  • 144 views

Hello,

I just recently started using the Adobe scan app and have encountered an annoying issue. Whenever I try to share any scans to my email using an attachment, it only sends a link to my email the first time. Once I go through the exact same steps a second time, the attachment shows up in my email. I have also tried just using a link, but the link that is sent to my email ends up sending me to a page requesting my number, which eventually just sends a link to my phone to download the app, which is already downloaded on my phone! Anyone know how to get the attachement to show up in my email the first time round? It's annoying to have to go through the process twice just to access scans. 

 

 

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1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
December 29, 2021

Hi,

As we have tried to reproduce the issue by sharing scans using an attachment but it is working fine. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. A video of the issue?

3. Is it happening with a particular scan or with all scans?

 

Looking forward to hearing back from you.


Thanks,
Harsh