Adobe scan on iPhone creates weird pdf

Hi Souvik,

I didn’t know how to update the app, but was able to uninstall and reinstall and it seems to be working correctly now.

Many thanks,
Theresa
Theresa Marino | Executive Assistant, Director's Office | Getty Research Institute | Office (310) 440-7228
[../../Getty_Logo_EmailSig.png]


From: Adobe Community Mailer
Sent: Friday, December 19, 2025 8:55 AM
To: Theresa Marino
Subject: S. S mentioned you in Adobe Product Community

[Adobe Product Community]
Adobe Product Community


S. S (Adobe Employee) mentioned you in a post! Join the conversation below:

________________________________

[Adobe Scan Discussions]<> Re: Adobe scan on iPhone creates weird pdf<>

Hi @TT_MAR<>,

Thanks for your understanding and patience.

We are live with a new update (25.12.18), which has a fix for the issue.

Please update your app to the latest version and let us know if it resolves the issue for you.
Regards,
Souvik.

Reply

________________________________
[Adobe Product Community]
Adobe Product Community
[Adobe Product Community]<>
[Adobe Product Community]<>
You may manage your notification settings <> or unsubscribe <> from all Adobe Community e-mails.
Adobe is located at 345 Park Avenue, San Jose, CA 95110 USA. Copyright © 2025 Adobe. All rights reserved

Privacy policy<> | Contact Us<>


CAUTION: This email originated from outside of the Getty. Do not click links or open attachments unless you verify the sender and know the content is safe.

Hi @1150754_90049,

 

Thank you for reporting this, and apologies for the experience with using Adobe Scan.

 

We were able to reproduce the issue, and the team has been made aware of it.

 

Please allow us some time to get this investigated and circle back with an update.

 

Your patience and kind understanding are highly appreciated.