Adobe Scan on iphone doesn't upload files.

Question

I would have been really happy if it had worked, but I scanned 26 pages with my iphone sitting on my couch (what luxury!) but it was too good to be true. the files simply don't upload.  I asked it to combine the files. It couldn't do that either. So I either re-scan using my scanner with image capture or I download all those scans into my photos on my phone and then drag them out into acrobat on my computer.  I've got the app on the seven day trial. I won't keep it unless somebody knows a way to get those scans into the cloud. (There are a few scans uploaded last January on the site, but not these recent ones.)

Amal. · Answer

Hi @straightlife

I hope this message finds you well. I apologize for the delayed response and appreciate your patience.

To help us better understand and resolve the issue you're experiencing, could you please provide the following details?

Operating System Version: Which version of the OS is your device running?
Application Version: To check the version of the Adobe Acrobat app, please tap on the profile icon in the app, then select "About Adobe Acrobat." This will display the version number.

Additionally, we recommend updating the app to the latest version available on the App Store and restarting your device to see if this resolves the problem.

If the issue persists after updating and rebooting, it would be extremely helpful to share a short video recording of the steps you're following and the issue as it occurs. This will give us more clarity and help us address the problem more effectively.

Please let us know once you’ve tried these steps, and feel free to contact us if you need any further assistance.

~Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded