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Rico34097943w9i4
Participant
December 6, 2023
Question

Adobe Scan Ordner öffnet nicht mehr

  • December 6, 2023
  • 2 replies
  • 857 views

Ich kann beim Iphone nicht mehr den Adobe Scan Ordner öffnen. Die App an sich läuft gut, aber wenn ich gescannte Dateien an ein Email anhängen will, kann ich den Ordner nicht mehr öffnen. Ich sehe kurz die Symbole und dann kommt "unbekannter Fehler". Ist glaube ich seit dem letzten IOS Update so. Hat das noch jemand bemerkt ? 

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 2, 2024

    Hi @Rico34097943w9i4,

     

    Hope you are doing well. Thank you for writing in!

     

    ++ to the suggestions already shared, you might want to try logging out of the application and back in.

     

    There was some server maintenance during the time frame you posted the thread, and that could be the reason for such errors.

     

    If you still experience the issue,  please share a screen recording of the event and the app version for better understanding and assistance.

     

    Look forward to hearing from you.

     

    -Souvik

    M
    markus_2881
    Participant
    August 22, 2024

    I still have the same problem since many month. It´s on my iPad and iPhone as well. Would be nice to get help to fix the problem.. Thank you!

    S
    sprinklr-integration-user
    Inspiring
    August 22, 2024

    Hi @Rico34097943w9i4

     

    Thank you for reaching out to us.

     

    We’re sorry to hear about the issue you're experiencing. Could you please share the version of the Acrobat Reader mobile app and the model of your iPad/iPhone? To find the app version, tap on the Profile icon, then select "About Adobe Acrobat."

     

    Additionally, if possible, could you provide a short video recording that shows the steps you’re taking and the issue as it occurs? This would greatly help us in understanding and resolving the problem more quickly.

     

     

    Thank you for your cooperation!

     

    ~Amal

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 7, 2023

    Das ist bei mir auch der Fall. Adobe Scan sagt ich habe keine Scans, obwohl ich einige habe. Nach einiger Zeit haben die Daten sich aber wieder eingestellt. Versuche mal die App ganz zu schliessen und neu aufzurufen. Wenn es nicht klappt, bitte die iOS version angeben und die Version von Scan.

    ABAMBO | Hard- and Software Engineer | Photographer
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