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robertw29792678
robertw29792678
Participant
1월 24, 2018 12:31 오전 UTC
공지사항

Adobe Scan says uploading to Document Cloud but not there

Once I use Adobe Scan, rename the document and save as a pdf, it says it is uploading to Document Cloud. But it is not there. The only way to get it there is to share the file with Adobe Acrobat and then Move to Document Cloud.

What at am I doing wrong.

이 주제는 답변이 닫혔습니다.

5 답변

Adorobat
Adorobat
Participating Frequently
4월 6, 2018 12:55 오후 UTC

Hi All,

Sorry for the delay in response.

Are you still facing this issue? If yes, try following troubleshooting steps:

1- Install the latest patch from App Store.

2- If that doesn't work, check if " Allow Cellular Data Usage" is enabled under Settings > Preferences.

3- Switch between RECENT and ALL SCANS window, Scan App will synchronize with server, and try again.

4- In the Recent window scroll down the screen, Scan App will synchronize with server, try renaming scanned files again.

5- Logout and login again and check.

Feel free to update this discussion if you need any help.

Shivam

번역
mattg66267972
Participant
2월 27, 2019 8:54 오후 UTC

Hello. I am having this problem with the adobe scan iOS version on iPad. I can see scan documents from the last several days when I visit document cloud on the website and on android phone. However, the iOS app on android will not show the document scan in the last several days. Your guidance is greatly appreciated.

번역
Meenakshi_Negi
Meenakshi_Negi
Legend
2월 28, 2019 11:07 오전 UTC

Hi Mattg,

Please make sure that you are signed in to the Adobe Scan application with the same credentials that you use to check the scan Document Cloud on the website. You need to use the same email address and password to sign in to the application on your mobile device.

Once you are signed in, go to "All Scans" and scroll down to view all the documents.

If you are still not able to view the documents in the application, please share the details as asked below:

- Application version on the device

- OS version on the device

- Adobe ID (email address) that you use to sign in to the application.

Note: Please share your email only in private message. Do not share your personal details either on the forums or any other social sites.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

번역
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