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Genevieve29747672w5uo
Participant
May 5, 2023
Question

Adobe Scan taking 5 or more minutes to save each scan

  • May 5, 2023
  • 1 reply
  • 1657 views

I am using Adobe Scan (iOS) with archival documents. It is taking a really long time to save each scan and is also slow to capture the images. Do I need to compress the files I have saves already (there are a lot) or delete them in order to make it work better? If I delete a scan from the app it also deletes it from my Adobe Acrobat Documents cloud storage. Can I delete things from my phone but still keep them in cloud storage???

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 5, 2023

Hi @Genevieve29747672w5uo,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind letting us know the application version of Adobe Scan you are using (Profile-> About Adobe Scan)

 

Also, to confirm, do you have multiple scans (1000+) stored in your cloud storage (https://acrobat.adobe.com/link/documents/) in the Adobe Scan folder?

 

Look forward to hearing from you.

 

-Souvik

G
Genevieve29747672w5uoAuthor
Participant
May 8, 2023

I am using version 23.04.20. The scans are not numbered but I think I have 175-180 scans. Many are longer though (100 or so pages). Adobe documents say that I am using 13.1 of 100 GB. I have found that the whole app has slowed down, with everything I do taking longer. Saving scans is by far the worst though. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 11, 2023

Hi @Genevieve29747672w5uo,

 

Thank you for sharing the information. I have forwarded it to the team and I will get back to you with a resolution as soon as possible.

 

-Souvik

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