Adobe Scan View All Scans No Scans

Question

I just had to replace my iPhone because I lost mine. When it restored the iCloud Backup, I had to relogin to Adobe Scan (all my passwords restored automatically) and all the folders and all the folder structure doesn't show when I go to View All Scans? When I go to View Recent Scans, it shows my most recent scans. This is weird and just wondering why it's not showing all my scans in the folder structure I had set up?

please help me out. Thank you.

S_S · Answer

Hi @Luke36426112tx58,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (link insert here https://adobe.ly/4amK96Q) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

-Souvik

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