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Sunil28134471lc22
Participant
January 27, 2023
Question

ADOBE SCAN WORKS ONLY WHEN I USE VPN APP

  • January 27, 2023
  • 1 reply
  • 293 views

Earlier Adobe scan worked fine but from the last few months I can't upload or download scans without using a VPN. I have many documents already saved in the app but to access them or to upload new scans I need to use a VPN. This is extremely annoying to me. Please provide a helpful solution for this issue ASAP!

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 3, 2023

Hi @Sunil28134471lc22,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Are you using a organizational managed account or an individual account? If an organization-managed account, you might still need VPN to access the files.

 

Please let us know if this is not the case so we can investigate further. Also, a few pieces of information would be great:

1. The application version of Adobe Scan;

2. The os [Android/iOS] you are using and its version;

3. A screen recording of what happens when you try to access the application without a VPN.

 

Look forward to hearing from you.

 

-Souvik.

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