Adobe scans link to document cloud not working

Question

Im trying to move my scans from adobe scan (ios) to my pc. As far as I understand the system adobe scan should automatically save on document cloud. now I cannot find any files in my document clouds. even opening in acrobat and then saving a copy on as a document cloud file does not work. weirdly i can see my used cloud storage go up by the file size tho. no traces of my actual scans tho. if theres a better work around to get these scans onto my pc without converting them back to jpgs that hint would be much appreciated too!

Thank you!

Harsh Vardhan Pareek · Answer

Hi @Maximilian5EAA

Hope you are doing well.

As mentioned you want to move your scans to your PC but are unable to find the files saved on Document Cloud storage.

Here is a community link for a similar issue, please follow the instruction provided to find scans saved in Document Cloud.
https://community.adobe.com/t5/adobe-scan/lost-scanned-documents/td-p/9819574

Let us know if that helps.

Thanks,

Harsh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded