Adoby Scan app not sync with Adobe acrobat cloud

3 replies
1826 views
Translate

I scanned documents with Adobe Scan and can see them on the phone, but not see them on my web Adobe. Where is the problem?

This topic is closed to new replies. Start a new post to keep the conversation going.

Harsh Vardhan Pareek

Participating Frequently

Hi @Svitlana22411649bfod

As you have confirmed that files are visible on the app but not on the Document Cloud storage/Acrobat web, so there could be a possibility that you have signed in under a different email on the web. Kindly check the email if it is the same or not.

If the email is the same, then please share screenshots where the files are visible on the app but not on the web, so that we can help you better.

Looking forward to hearing back from you.

Thanks,

Harsh

Translate

S

Svitlana22411649bfodAuthor

Participant

Thank you for help.

I resolved my problem. I think it was because I installed Windows 11 on my PC and the Adobe Scan app stop syncing right after that. I uninstalled App on my phone, restarted my phone, and uploaded back app. After that everything starts working.

Thank you,

Svitlana

Translate

Harsh Vardhan Pareek

Participating Frequently

Hi Svitlana

Thanks for confirming that the issue is now resolved and sharing your findings.

Regards,

Harsh

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.