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Participant
June 6, 2022
Question

Adode Scan DELETED my important document!! How to recover??

  • June 6, 2022
  • 1 reply
  • 2156 views

Hello,

I have been using Adobe Scan for several years to avoid storing paper, and instead shredding and recycling it. Well, last week I was opening the document containing ALL our family's paid medical bills to add a few more, and after taking several more photos to add, when I tried to save the document, it gave an error popup saying "unable to save file" and then DELETED IT ENTIRELY. It isn't in trash, doesn't show up anywhere else in the Document Cloud or on searches!!

I NEED THAT FILE RESTORED, I NO LONGER HAVE THE PHYSICAL BILLS AND I HAVE TO HAVE IT FOR TAX PURPOSES. IT CONTAINED LITERALLY THOUSANDS AND THOUSANDS OF DOLLARS' WORTH OF INFORMATION!!!

I used Support Chat to help, but they were ABSOLUTELY USELESS. They told me that, literally, there 'aren't people that can help me with that product, I'd have to ask community members'. What kind of BS is that?? I've been using Adobe products for TWNETY-FIVE YEARS, spent THOUSANDS AND THOUSANDS of dollars with their company, and they can't find someone to help me recover a valuable file from a product with THEIR name on it??

If anyone frmo Adobe is reading, the case # is: ADB-24742259-G3C9

 

The app had been acting stupid for a couple weeks before this as well... not saving correctly and creating a new file copy instead of replacing current like "File Name.pdf" would become "File Name (1).pdf" and saved as a new copy. 

What a worthless app.

1 reply

Krutikka D
Community Manager
Community Manager
September 12, 2022

Hello @tomsanderson 

 

 

I hope you're doing great.

 

As per my understanding, you lost the files from the application and need help in restoring the documents. 

 

However, Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

 

Let me know if this works.

 

Regards, 

Krutikka