After the re-subscription and payment made, I have lost all the previous scans that were saved in the cloud

Hi there

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble.

Your scanned documents might be missing due to syncing issues or because you are logged into a different account. To resolve this:

• Ensure that you are logged into the same account on both Adobe Scan and Adobe Cloud storage. Learn how to solve Adobe account sign-in issues.

• Ensure correct account access when logging in with Apple ID.
  When you hide your email address when logging in with Apple ID, a masked address creates a separate account, which can lead to confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.

• Visit Adobe cloud storage and go to Documents > Scans to check if your documents are saved there.

• If the files still don’t appear, check that no files are still uploading to the cloud. Then, try restarting the app or your device, and clear the app’s cache to refresh its data.

For more information, please check the help page https://adobe.ly/3R12oKp

Regards

Amal