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Amal.
Amal.Correct answer
Legend
Jun 18, 2025 3:55 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. 


To enable the generative AI, try the steps given below:

 

Open the Adobe Scan App > Tap on the profile icon > Under Generative AI features, Toggle on 'Enable generative AI features'

 

 

2 replies

justlearn
Community Expert
Community Expert
Jun 21, 2025 7:20 PM UTC

@kerry_3675 are you sure? @Amal. is correct!

If you haven't restart your device (shut down, and power back on). A simple restart should do the trick.
On my end, it does show, but, on my device, AI function is a paid feature. Make sure you are logged into the right account. I have two different accounts, one for work and one for personal.

 

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Amal.
Amal.Correct answer
Legend
Jun 18, 2025 3:55 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. 


To enable the generative AI, try the steps given below:

 

Open the Adobe Scan App > Tap on the profile icon > Under Generative AI features, Toggle on 'Enable generative AI features'

 

 

Translate