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VijaySingh14
Participant
Mar 11, 2023 10:23 AM UTC
Question

All Adobe Scan Files Disappeared - March 2023

I have noticed the same issue..all of my scanned documents disappeared. 

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10 replies

Souvik Sadhu
Souvik Sadhu
Legend
Mar 16, 2023 12:28 AM UTC

Hi @VijaySingh14,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web?
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version..

 

Look forward to hearing from you.

 

-Souvik

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VijaySingh14Author
Participant
Mar 16, 2023 11:24 AM UTC

I have only one account, and all files were there until the 6th of March, 

This is on the mobile app Adobe scan on IOS 16.3.1( iPhone 14 pro max)

All files until 6th March are missing 

I noticed on 9th March 2023.

Scan App build version 23.03.07, Device model - iPhone 14 pro max. IOS  16.3.1

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Souvik Sadhu
Souvik Sadhu
Legend
Mar 20, 2023 5:29 AM UTC

@VijaySingh14 Thank you for the details. I'll share this with the team for further investigation.

 

-Souvik

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