Skip to main content
O
oskar_5053
Participant
February 6, 2025
Question

All adobe scans are gone

  • February 6, 2025
  • 1 reply
  • 178 views

Like others here on the forum I've lost all the scanned documents I had scanned with the

Adobe Scan app. They where store on the Adobe Cloud which now is completely empty. 

 

What happened? Are you not suppose to trust you firmware?

 

// Very disappointed 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 11, 2025

    Hi there

     

    Hope you are doing well.

     

    Have you checked the different accounts you might have used  (Sign in with Adobe versus social sign-in)?

    Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4kH9YDR) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.

     

    Also go through the help articles listed below and see if that helps:

    - https://adobe.ly/3Duuebl

    - https://adobe.ly/3FjomC5

     

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices