All files disappeared

Forum|Forum|2 years ago
April 9, 2023
1 reply
1163 views

Once run the app, I've noticed that all the scans done disappeared. Needless to say, I got really important stuff in there.

This topic has been closed for replies.

S_S

Community Manager

Hi @Daniele29313171pvod,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few pieces of information so we can investigate further:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (link insert here https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

D

Daniele29313171pvodAuthor

Participant

Hello,

1- yes, I’ve checked it;

2- Scan iOS;

3- all scans are missing;

4- it’s started when I started a couple of weeks ago. Maybe after I updated the app all the files have been deleted?

5- app version 23.04.20, iPhone 12 Pro,iOS version 16.3.1.

Kind regards.

D.

Inviato da Outlook per iOS<>

S_S

Community Manager

@Daniele29313171pvod Thank you for sharing the information.

Would you mind checking the online portal once with the same credentials if the files are available there: https://acrobat.adobe.com/link/documents/ in the My Scan folder?

Look forward to hearing from you.

-Souvik.

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