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Shalaka Bagul
Participant
May 25, 2026
Question

All my documents in Adobe have been reshuffled..The name and the document di not match..If I open one document ,some other document gets opened

  • May 25, 2026
  • 1 reply
  • 4 views

I have saved several documents in Adobe...Now when I open them,it altogether opens a different document..Even if I recently save a document,it shows different document as saved..

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    May 25, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    As described the the documents in Adobe Scan has been reshuffled and the names do not match with the documents. 

     

    Have you started experiencing this issue recently, or was this issue occurring earlier as well? What is the version of the Adobe Scan app and the OS you are using? Please try updating the app to the latest version available on the App/Play Store and reboot the device once.

     

    Also try accessing the documents on web here https://acrobat.adobe.com/link/documents/scans/ and see if the files appear with the correct file name. This will help indentifiy if the issue is with the app or not.

     

    Also share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

     

    ~Amal