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Dominika26113509ax13
Participant
September 26, 2022
Question

All my files are gone

  • September 26, 2022
  • 1 reply
  • 219 views

I used the free version of Adobe Scan. I had a very important pdf there and now all of them are gone. I think that the application deleted them without any warning. How can I get them back? Please help!

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 26, 2022

Hello @Dominika26113509ax13 

 

I hope you're doing great.

 

As per my understanding, you lost the files from the application and need help in restoring the documents. Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

 

Let me know if this works.

 

Regards, 

Krutikka

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 19, 2023

Hi @Dominika26113509ax13,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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