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S_S
Community Manager
S_SCommunity Manager
Community Manager
June 27, 2022

Hello Anna,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Are you getting a blank screen when opening Adobe Scan? If yes, please try the below steps:

1. Log out of the application;

2. Restart your device;

3. Log back in with the same credentials.

 

Also, you might want to check whether the files are available on Adobe Cloud Storage: https://acrobat.adobe.com/

 

Let me know if this helps.

 

Thanks,

Souvik.

    E
    Eduardo2548856606gx
    Participant
    August 2, 2022

    I had the same problem, did what you suggested but still all my files are gone and the adoble cloud storage is empty now

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 2, 2022

    Hi Eduardo,

     

    I am sorry for your experience. Are you using the same email address when logging in to the cloud? If you use Google ID or Apple ID on sign in, please check you use the same method when signing in on the website as well.

     

    Thanks,

    Souvik.

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