All my scanned documents disappeared

Forum|Forum|10 months ago
April 2, 2025
1 reply
148 views

Hi

I do not see any of my scanned documents in the app, it just simply disappeared. Can you please help me restore, I am not able to see them in cloud either. There is only few recent documents and couple of documents of year 2023

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Amal.

Community Manager

Hi there,

Hope you're doing well, and thanks so much for reaching out.

Missing files can happen for a variety of reasons—sometimes due to accidental deletion, syncing issues with cloud storage, or even saving the file under a different account or folder. In some cases, an app crash or unexpected error could also result in lost data.

To better understand why a file might go missing , we recommend reviewing the following helpful resources:

Let us know how it goes.

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