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Participant
March 6, 2021
Question

All my scans dissapeared

  • March 6, 2021
  • 3 replies
  • 752 views

Hi any faced same issue , today morning i saw all earlier scans frkm 2 months poof vanished.

This topic has been closed for replies.

3 replies

Participant
March 10, 2021

The same happened here, some of them are precious documents. will we able to recover?

Ria Tagra
Inspiring
April 13, 2021

Hi All,

 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. OS version?
  3. Application version?

Please try to update your application once. If improvement is not there then try to reboot your device.


For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#get-more-help

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards

Ria

 

Participant
April 19, 2021

My phone is the  Android

Galaxy S9+ same phone every Sincw I ve down loadws the free user,Know all my critical scans are missing

Participant
March 6, 2021

Same happens with me, all scans got deleted. Service providerPlease fix this issue..

Participant
March 6, 2021

Same here all my scans have vanushed automatically