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Soonia5C5A
Participant
Mar 6, 2021 4:10 PM UTC
Question

All my scans dissapeared

Hi any faced same issue , today morning i saw all earlier scans frkm 2 months poof vanished.

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    6 replies

    gursahibs67749515
    Participant
    Mar 10, 2021 4:42 PM UTC

    The same happened here, some of them are precious documents. will we able to recover?

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    Ria Tagra
    Ria Tagra
    Inspiring
    Apr 13, 2021 11:09 AM UTC

    Hi All,

     

    Hope you are doing well.

    Thank you for posting your query here. Please help me with few details to understand your issue better.

    1. Make and model of your device?
    2. OS version?
    3. Application version?

    Please try to update your application once. If improvement is not there then try to reboot your device.


    For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#get-more-help

     

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

     

    Regards

    Ria

     

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    defaultjb2umhgyhs0e
    Participant
    Apr 19, 2021 3:38 PM UTC

    My phone is the  Android

    Galaxy S9+ same phone every Sincw I ve down loadws the free user,Know all my critical scans are missing

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    Vikrant7
    Participant
    Mar 6, 2021 6:58 PM UTC

    Same happens with me, all scans got deleted. Service providerPlease fix this issue..

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    Isha5EA2
    Participant
    Mar 6, 2021 6:43 PM UTC

    Same here all my scans have vanushed automatically

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