Skip to main content
A
Anonymous
September 17, 2020
Question

All my scans in Adobe Scans have disappeared

  • September 17, 2020
  • 3 replies
  • 323 views

I cannot find any of my scans.  I have tried different logins, gone to the cloud but it keeps telling me there are no scans available.  I have spent hours upon hours scanning docs and they are all gone.  I am devastated. What else can I try.

    This topic has been closed for replies.

    3 replies

    P
    Pawan313511947yic
    Participant
    July 28, 2023

    I had a lot of scans taken and saved in Adobe Scan but today when i went to Adobe Scan all my previous scans were not showing there, i don't know whet... I have also my all all scans are disappeared 

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 30, 2023

      Hi @Pawan313511947yic,

       

      Hope you are doing well. Sorry for your experience with Adobe Scan

       

      Would you mind sharing a few pieces of information for further investigation:

      1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
      2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online ( https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
      3. Are all the scanned files missing, or only some files?
      4. When did the issue start? Any details about any actions taken then?
      5. Scan app build version, device model, and OS version.

       

      Look forward to hearing from you.

       

      -Souvik

      M
      Michael15A917615556
      Participant
      September 19, 2020

      I have the same problem. Uninstall an install again does not help. The Apps says "uploading to cloud" , but i can´t see the files in the cloud.

      G
      Gökhan5FAC
      Participant
      September 18, 2020

      This event it happened to me too. Then I delete app and then I download app old files are back but I created the pdf today its have not.

      I am aggrieved

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices