Skip to main content
M
mayank32438353a9wm
Participant
September 21, 2023
Question

All my scans over the years have disappeared

  • September 21, 2023
  • 1 reply
  • 101 views

Hi, I have saved so many scans over the years in Adobe cloud storage. Today when I checked found out that there is no scan in my storage. However, when searched in settings it shows my storage space in Adobe cloud is 14% out of 5 GB. 
I can't see my scans in my account. I also checked my email with which I have signed in. 
kindly help me it's urgent 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 30, 2023

Hi @mayank32438353a9wm,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few more pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online ( https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices