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S
Shuvankar26037043crbc
Participant
September 9, 2022
Question

All pdf documents removed

  • September 9, 2022
  • 1 reply
  • 349 views

Dear Sir ,

 

I have using this application form 1 years but today suddenly my all pdf file important file removed from this apps kindly help me for resolve this problem , how can I get previous pdf file its too important for me please help me .

 

Regards

Shuvankar Chakraborty 

(PII removed by moderator)

This topic has been closed for replies.

1 reply

K
Kritika25595267dnb0
Participating Frequently
September 9, 2022

Hello @Shuvankar26037043crbc 

 

I hope you're doing great.

 

As per my understanding, you lost the files from the application and need help in restoring the documents. Please check if you're logging in from the correct profile.

 

However, Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

 

Let me know if this works.

 

Regards, 

Krutikka

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 19, 2023

Hi @Shuvankar26037043crbc,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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