All scans disappeared!

Hi there, 

We are sorry for the trouble. Would you mind sharing more information:

1.Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)? 
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. 
3. Are all the scanned files missing, or only some files? 
4. When did the issue start? Any details about any actions taken then? 
5. Scan app build version, device model, and OS version.

~Amal

Hi there, 

Hope you are doing well and thanks for reaching out.

Your scanned documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

• Ensure that you are logged into the same account on both Adobe Scan and Adobe cloud storage. Learn how to solve Adobe account sign-in issues.
• Ensure correct account access when logging in with Apple ID.
  When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
• Visit Adobe cloud storage and go to Documents > Scans to check if your documents are saved there.

For more information please check the help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html 

Regards

Amal