Already bought a subscribtion, but still cant use premium features

Forum|Forum|10 months ago
March 23, 2025
1 reply
306 views

I have bought a yearly subscription, the payment went through successfully, but i still to this day cant use the premium features !!!

Android

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid subscription.

Please try to restore the purchase and reboot the app and see if that works. Tap on Profile > Subscription > Restore Purchase

Also, if you may have used a different Email to purchase the subscription, kindly let us know so we can further track the subscription for you.

G

Guxim_Haxhiu0917Author

Participant

Hello and thanks for the reply.
So i have bought a premium yearly subscription. I have the "Restore
subscription" tried. It says : "You are signed in as
[P.I removed by Moderator]
There is an active subscription in Google Play for a different account.
Sign out, sign in with that account and try restore purchase again."
I logged out and in again and it still doesnt work!!!

The Subscription in Google Play is too in the same Email
[P.I removed by Moderator]
I have checked in the bank the payment went through successfully. What
should i do now ?

Amal.

Community Manager

Hi there

Could you please share the order number for your purchase so we can look into it further? It would also be helpful if you could provide a screenshot of the purchase confirmation from Google, clearly showing the order number and other relevant details.

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