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DeadGhost29988841c51t
Participant
May 21, 2023
Question

An unexpected error occured. Can no longer scan documents on Adobe Scan

  • May 21, 2023
  • 1 reply
  • 861 views

Whenever I try to scan a document with adobe scan, the app freezes and says "An unexpected error occured." I've tried reinstalling the app, signing out then back in, restarting my iPad, but nothing fixes it. I need it to scan assignments for school and nothing I do is working! Any solutions?

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 30, 2023

    Hi @DeadGhost29988841c51t,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing the below pieces of information for further investigation:

    1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

    2. The iOS version you are using;

    3. A screen recording of the situation you experience.

    4. Go to https://assets.adobe.com/files/ and check on the bottom left if you have space for the files to be uploaded to the cloud.

     

    Look forward to hearing from you.

     

    -Souvik

    A
    Arthur317953097ezd
    Participant
    August 21, 2023

    Good morning,

    Was a solution given for this issue? We recently purchased a newer iPad (iOS 16.6) and now our Adobe Scan is having the same issue as the original poster. When we go to scan a document, the camera comes on and the 4 blue dots appear. Before we can capture an image, the screen freezes then goes black with the error message.
    We have enough storage space.

    I would appreciate any advice.

    Thank you,

    Arthut

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 23, 2023

    Hi @Arthur317953097ezd,

     

    Thank you for reporting the issue.

     

    Would you mind sharing a few more pieces of  information for further investigation:

    1. The app version of Adobe Scan (go to Home-> Profile-> About Adobe Scan);

    2. A screen recording of the error you see;

    3. A screenshot of the error.

     

    Look forward to hearing from you.

     

    -Souvik

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