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Participating Frequently
November 9, 2022
Question

'An unexpected error occured. The file doesn't exist'

  • November 9, 2022
  • 1 reply
  • 1538 views

This is starting to happen more and more frequently. I have scanned in a document and at the very end when I go to save it, it says 'an unexpected error occured. The file doesn't exist.' It is so frustrating as I then have to scan it all over again. There seems to be no pattern to it, it just happens every so often. I can then scan the same document again and it will save. It's really annoying!

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1 reply

Participating Frequently
November 9, 2022

To add information:

iPhone 11

ios 15.6.1

scan version 22.10.17

S_S
Community Manager
Community Manager
November 9, 2022

Hi @Hannah27044251b6ah,

 

Hope you're doing well. Sorry for your experience with Adobe Scan.

 

Thank you for taking the time to share the device and application information.

 

Would you mind sharing a screen recording of the issue for better understanding and investigation?

 

Thanks,

Souvik.

Participant
December 15, 2022

I have the same issue and send the unexpected error report every...single...time. It does happen quite often. Sometimes it helps if I uninstall the app and reinstall. But I agree with previous poster, this is a very inconvenient and time consuming error.