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SteviesCafe
Participant
December 5, 2019
Question

App adds huge margins when I Air-Print from iPhone now?

  • December 5, 2019
  • 1 reply
  • 1163 views

I've used this app on my iPhone 6 with iOS 11 for about a year with no issues, but after the recent update to 12, my scans air print with huge margins, and the document size is shrunk within the page. Sometimes it's as much as 75% smaller,  though mostly it's 25% or so. I can't find a setting for this and the small print makes the app practically useless for my needs.

 

Help?

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    1 reply

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    Nancy29
    Participant
    January 27, 2020

    I've been having the exact same issue.  I also have an iPhone 6S and have been using Adobe Scan successfully since I downloaded the app until approximately December 2019.  Now my PDFs have shrunk to about 25% of the normal size.  Did you ever find a solution?  I've read on another forum where the CSR suggested logging out of the app, uninstalling it, then refresh the device by shutting it down, only to install the app again and login.  I've done this, but it didn't work for me, yet it has worked for others.  You might have better luck.  

    S
    SteviesCafeAuthor
    Participant
    January 28, 2020
    Unfortunately no, I did not find a solution with Adobe Scan.

    Fortunately with the most recent iOS update, the iPhone photos app is much
    more usable. Now I just make the edits that I need to make in that app and
    I print directly from Photos instead, so I get a full-size image that way.

    Give it a try, you can straighten skewed borders, you can crop, and you can
    filter so that you get the stark contrast you need for a completely white
    background with black lettering.

    So sad we no longer have the ease of a single click. 😕😕


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