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alanai57217363
alanai57217363
Participant
March 26, 2018
Question

App consistently quits in the middle of capturing documents

  • March 26, 2018
  • 1 reply
  • 214 views

I currently have the latest version of the app (just updated yesterday) but the app quits on me while in the middle of capturing documents. The screen goes black, the app quits, and when I log back in nothing is saved. It has never done this before. Possible bug in the new version? Or is there another way of fixing this problem?

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1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 29, 2018

Hi Alanai,

Could you please confirm application version and iOS version installed on the device? To check the version, you may refer to steps given in this link: Troubleshooting — Adobe Scan Help

Also, try rebooting the device if you haven't already and check if that resolves the issue.

Thanks,

Shivam

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