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wise_Eagle5CE8
Participant
March 9, 2019
Question

App crashing horribly

  • March 9, 2019
  • 1 reply
  • 577 views

The app is brilliant and used to be extremely useful— until now. After scanning a few lenghty documents back to back, the app started crashing horribly. It freezes and crashes within 3-4 seconds of opening the app every time. I tried restarting the phone but nothing has helped so far. Can this issue please be fixed? I’m quite satisfied with the app otherwise but I cannot even open the app anymore.

Thanks.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
March 11, 2019

Hi Scanuser,

Please try once to uninstall the application.

Sign out from the application and then uninstall it.

Reboot the device and then re-install the application.

Check if that makes any difference.

If the application still crashes, please share the details as asked below;

- Application version

- Make and model of the device

- OS version installed on the device

Let us know if you need any help.

Regards,

Meenakshi

W
wise_Eagle5CE8Author
Participant
March 12, 2019

Hello,

I tried reinstalling the app but the app starts crashing again everytime

when I add a few scans.

Application Version: most recent one

Iphone XS

IOS 12.0.1

Thanks

On Tue, 12 Mar 2019 at 00:16, meenakshin83966505 <forums_noreply@adobe.com>

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