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wise_Eagle5CE8
Participant
March 9, 2019
Question

App crashing horribly

  • March 9, 2019
  • 1 reply
  • 574 views

The app is brilliant and used to be extremely useful— until now. After scanning a few lenghty documents back to back, the app started crashing horribly. It freezes and crashes within 3-4 seconds of opening the app every time. I tried restarting the phone but nothing has helped so far. Can this issue please be fixed? I’m quite satisfied with the app otherwise but I cannot even open the app anymore.

Thanks.

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 11, 2019

Hi Scanuser,

Please try once to uninstall the application.

Sign out from the application and then uninstall it.

Reboot the device and then re-install the application.

Check if that makes any difference.

If the application still crashes, please share the details as asked below;

- Application version

- Make and model of the device

- OS version installed on the device

Let us know if you need any help.

Regards,

Meenakshi

W
wise_Eagle5CE8Author
Participant
March 12, 2019

Hello,

I tried reinstalling the app but the app starts crashing again everytime

when I add a few scans.

Application Version: most recent one

Iphone XS

IOS 12.0.1

Thanks

On Tue, 12 Mar 2019 at 00:16, meenakshin83966505 <forums_noreply@adobe.com>

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