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Participant
January 13, 2023
Question

App crashing on iPad Pro 11’ . Updated to iOS 16

  • January 13, 2023
  • 1 reply
  • 219 views

Hi my Adobe scan keeps crashing and unable to focus on my IPad Pro 11'. Please fix thanks.

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
January 19, 2023

Hi @Zul27921941jwzd,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind letting us know a few pieces of information:

1. The application version of Adobe Scan you are using;

2. In exactly which scenario does the application crash? Is it at launch or while scanning a document?

3. A screen recording of the app crashing would be of great help.

 

While at it, you may try re-installing the application and check if it helps.

 

Note: Uninstalling the application may result in the loss of unsaved data. Please make sure all your data is saved to the cloud before proceeding.

 

Hope this helps.

 

-Souvik.