Skip to main content
I
iRobaato
Participant
April 22, 2022
Question

App freezes when trying to share

  • April 22, 2022
  • 1 reply
  • 342 views

If it doesn't freeze, then no copy or link gets added to email. Now the app just freezes and have to reboot my iPhone 13 Pro. I can scan and save but I can no longer find the saved scan. I have no idea where it saves to. Move worked once but no longer works.

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
April 25, 2022

Hi @iRobaato 

 

Kindly confirm that you have signed in with the same email, which you have used earlier to save the scans.

Also, check if you are able to view the scans on https://acrobat.adobe.com

 

Thanks,

Harsh

 

I
iRobaatoAuthor
Participant
May 1, 2022

I see a scannned file after clicking on the link. My email is hidden as it's through Apple. No, my apple email and the registration email for adobe may not be the same as I used to post this.

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
May 2, 2022

Could you share a video/screen recording that shows that the app freezes with the above-mentioned workflow? Also, kindly share a few more details.

1. OS version?

2. App version?

Make sure that the app is up to date.

 

Thanks,

Harsh

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices