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stephenp99007247
Participant
March 14, 2023
Question

App Hangs when trying to use Adobe ID

  • March 14, 2023
  • 1 reply
  • 1743 views

The Adobe Scan app hangs when I try to login with an Adobe ID. Using Android version 13 on a Pixel 6 Pro. When I click "Already have an Adobe ccount? Sign in or sign up." it hangs and never allows me to loing.

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1 reply

Gixxxa75
Gixxxa75
Inspiring
March 15, 2023

Turn off your WiFi and use the 4G/5G mobile data for the intial set up log in.

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
March 16, 2023

Hi @stephenp99007247,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

As mentioned above, have you tried switching to a different mobile network? This is a very good way to look for any blockage to the IP from the WiFi's ISP.

 

Please let us know if this helps.

 

-Souvik

S
stephenp99007247Author
Participant
March 17, 2023

Yes, I've tried it both over wifi and mobile data and neither work.

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