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Paolo27670250k4g7
Participant
December 22, 2022
Question

App keeps crashing

  • December 22, 2022
  • 1 reply
  • 307 views

I've just scanned a whole book in the app, roughly 300 pages. Now every time I try to open the app to visualize and/or export the file into another app, the app keeps crashing. I'm unable to click on everything that's in it. How can I fix the problem? Possibly without losing the file just scanned 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 23, 2022

Hi @Paolo27670250k4g7,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

As you mentioned scanning 300 pages, the crash could be your device's inability to process or render the complete document to edit.

 

What we suggest here would be to divide the document into different segments, make the edits and then combine the file again for the final product. This releases some load off of your device and allows you to have a smooth experience with the application.

 

Hope this helps.

 

-Souvik.

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