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practical_thinker9bdd
Participant
August 29, 2026
Question

App keeps crashing

  • August 29, 2026
  • 2 replies
  • 32 views

Scan keeps crashing. I was in the middle of saving a file this time and now every time I open the app, it crashes. The file doesn’t show in my cloud so I’m afraid it will be gone if I try to delete and reinstall the app, which has already happened to me. Here is a screen recording of my issue:

https://share.icloud.com/photos/0f863S5vDiDVJIJldlgHFiQbQ

 

I’m trying out premium but this issue is making things very difficult. Any help would be appreciated. 

2 replies

practical_thinker9bddAuthor
Participant
August 29, 2026

This is the iPad app, by the way, but I’ve had issues with the iPhone app too. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 31, 2026

Hi practical_thinker9bdd,


Thank you for reaching out and sharing the video. We are sorry for the trouble this may have caused.

Could you please also share the Adobe Scan version number installed on both devices? 

We will have the team review this and let you know if we need more information.


Thanks,

Meenakshi

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